RoseRx Pty Ltd (ACN 666 502 049) (“RoseRx”, “we, “us” and “our”) is fully committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
This policy does not apply to information collected by operators or providers of third-party websites, applications, or telehealth and other services, including those that may be linked to, or accessible from, the Platform or Digital Services. Please read the privacy policies describing how third parties handle your personal information.
The types of information we may collect include:
and information about your use of the Platform or Digital Services, including:
We typically collect your personal information in the following ways:
We and our service providers may use web analytics and advertising services such as Google Analytics, Facebook Pixel and Instagram, to collect certain information relating to your use of our Platform or Digital Services and provide you with interest-based advertising based on your online activity.
We collect personal information (and may use and disclose it) for a variety of reasons in connection with the Platform and Digital Services including to:
We may also collect, use and disclose your personal information:
If you do not provide your personal information to us, we may not be able do these things, for example we may not be able to provide you with the Platform or Digital Services.
We may disclose personal information to third parties including:
Some of the third parties described above may be based in countries outside Australia, including in the European Member States and other European countries.
These parties will often be subject to obligations to protect the personal information they have access to, but we will not always ensure they meet specific requirements of Australian privacy laws, and you may not have rights against us or them under Australian privacy laws.
We hold personal information electronically and in hard copy form, both at our own premises and with our third party storage providers (which may include in the cloud).
We take protecting the security of personal information seriously and are subject to strict requirements to protect personal information. We use both technological and physical methods to protect personal information from misuse, loss or unauthorised access, modification or disclosure. Depending on the circumstances, these methods may include electronic access controls, premises security and network firewalls.
The transmission of information via the Internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information when it is transmitted to, on, or through our Platform or Digital Services or otherwise disclosed to us.
We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date.
You, or your authorised representative, can request access to the information we hold (see ‘Contact Us’ session below).
We may require you to verify the authorisation, and charge a fee to reflect our reasonable costs of responding to your request.
In many cases, you will be able to correct information yourself online. We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge.
In some circumstances, we may not be able to comply with a request that you make in respect of your personal information. Where these reasons to refuse a request in respect of your personal information exist, we will advise you of those reasons at the time you make your request.
We aim to respond promptly, generally within 30 days. If you are not satisfied with our decision, you can contact us to discuss your concerns.
If the complaint remains unresolved, you have the option of notifying the Office of the Australian Information Commissioner (OAIC). Contact details can be found at OAIC's website: www.oaic.gov.au.