Retrieve Cream - Tretinoin

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0.0005, 50g cream
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Do you need a script for medication you are already on but can’t get to the doctors? We can help.

To purchase, you’ll need to complete a short doctors assessment to ensure you are suitable for

Retrieve Cream - Tretinoin


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Upload selfies and skin goals, then request a telehealth consult with an Australian doctor within minutes.
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If eligible an eScript will be sent to your phone or medication delivered.
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For the busy peeps, we provide a friendly reminder before your supply runs short.
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Retrieve Cream - Tretinoin

Retrieve is a prescription-only cream containing a type of Vitamin A called Tretinoin.

Retrieve works in three ways to regenerate photodamaged skin. Doctors prescribe Retrieve to treat dry, sun damaged skin and related conditions referred to as photodamage. Retrieve works by:

  1. Smoothing and regenerating skin
  2. Lightening mottled hyperpigmentation
  3. Reducing wrinkles associated with sun damage

Tretinion was introduced over 30 years ago and its use includes the treatment of photoaging and hyperpigmentation. Tretinion also helps slough away dead skin cells. Allowing new cells to rise to the surface more efficiently, thus stimulation collagen production and help reverse the signs of sun damage. Although tretinion will not reverse the effects of normal chronological aging, it can help reverse the effects of photoaging.

Ask your doctor if you have any questions about why this medicine has been prescribed for you. Your doctor may have prescribed it for another reason.

Prescription only

This medicine is available only with a doctor's prescription.

Private script

This is a private script, and it is not eligible for government PBS subsidy. The cost of this may be claimed from private health insurance providers depending on the level of cover.

Retrieve Cream - Tretinoin


Apply to the affected area(s) ONCE daily before going to bed.

Active Ingredient

Tretinoin 0.5 mg/g

Available Strengths




Side effects

Can include redness, skin peeling, slight stinging, feeling of warmth on the skin

The dose provided is from the

consumer medicines information leaflet.

Always follow the doctors direction when using prescription medication.

Medication prices


0.0005, 50g cream


Generic options
Doctor assessment prices

To ensure 

Retrieve Cream - Tretinoin

 is suitable for you and your health needs Rosemary Health’s doctors are required to assess your request for a prescription.

Prescribed treatments are issued by our doctors online and sent to our pharmacy and if our doctors can not treat you online we will issue a full refund.

Online doctors assessment


Video call


Delivery prices

All medication delivery from our pharmacy is free of charge.

Standard Australian Post (5-7 business days)


Express Australian Post (1-3 business days)


Cold Chain (5-7 business days)


Side Effects

Tell your doctor if you notice any of the following and they continue to worry you:

  • redness of skin• feeling of warmth on skin
  • peeling of skin
  • slight stinging
  • darkening or lightening of the treated areas

Tell your doctor immediately if you experience any of the following as you may need urgent medical care:

  • excessive irritation• severe burning
  • the skin becomes very sensitive to light
Do not use if pregnant or planning a pregnancy.
Tell your doctor if you are breast-feeding or wish to breast-feed.

Tell your doctor or pharmacist if you are taking any other medicines, including any that you get without a prescription from your pharmacy, supermarket or health food shop, cosmetics or any other skin preparations.

Do not take if you are allergic to any of the ingredients listed

  • cetyl alcohol
  • isopropyl palmitate
  • glyceryl stearate
  • sorbitan monostearate
  • polysorbate
  • disodium edetate
  • tocopheryl acetate

Do not use if allergic to any medicine containing tretinoin, isotretinoin or vitamin A.

Symptoms of an allergic reaction may include:

  • shortness of breath
  • wheezing or difficulty in breathing
  • swelling of the face, lips, tongue or other parts of the body
  • rash, itching or hives on the skin
  • Sunlight/Solarium - avoid exposure of the treated area to excessive sunlight or overuse of a sunlamp because your skin may be more prone to sunburn whilst usingRetrieve. When exposed to sunlight use at least a 30+ SPF broad-spectrum sunscreen and wear protective clothing over the treated areas.
  • **Strong Wind/Dry Air** - These may cause skin discomfort. Apply moisturiser or emollient if this occurs. Check with your doctor or pharmacist about suitable wind protection if you notice any unusual rash or redness.
  • Cosmetics - Check with your doctor or pharmacist which cosmetics, perfumed toiletries or astringents (e.g. aftershave, skin toner), especially those containing high concentration of alcohol, spices, lime, menthol. Wash any cosmetics off any affected areas before you apply Retrieve.
  • Washing your face - Avoid using harsh soaps or exfoliants. Use a mild bland soap, or any suitable soap free cleansers. Check with your doctor or pharmacist if your skin preparations contain peeling agents (e.g. resorcinol, sulphur, salicylic acid or benzoyl peroxide).

Do not take this medicine by mouth.

Information leaflet

Before you use 

Retrieve Cream - Tretinoin


Tretinoin 0.5 mg/g


, it is important that you read the consumer medicines information leaflet for information including side effects, warnings, dosage, ingredients and other useful information.

View CMI information
How to use Retrieve Cream?

Only use Retrieve at night, on intact skin and avoiding open wounds or skin affected by eczema or sunburnt area. Only a 1-2 cm (pea size) is required for each application. Avoid contact with your eyes, mouth, lips, angles of the nose. Before applying Retrieve, wash face with mild. We recommend using a non-occlusive moisturiser after application of Retrieve, as needed, to sooth areas of dry, flaky skin

How do you sandwich tretinoin?

The sandwich method of Tretinoin use essentially means that you are going to apply your moisturizer before and after your retinoid, essentially making the Tretinoin the “meat” or “peanut butter” of your sandwich.

Does Retrieve have side effects?

Like all medicines Retrieve cream can have some side effects, although not everyone will experience them. Side effects more commonly experienced are dry skin, skin peeling, skin flaking, a slight burning sensation, and increased sensitivity to sunlight.The condition may worsen in the first two weeks of treatment before improving, this is a normal and expected effect.

Can I use Retrieve under my eyes?

Do not use this medicine in or around the eyes or lips, or inside of the nose. Spread the medicine away from these areas when applying. If it accidentally gets on these areas, wash with water at once. Before applying Retrieve tretinoin, wash the skin with a mild soap or cleanser and warm water by using the tips of your fingers.

What is best paired with tretinoin?

Tretinoin and azelaic acid make a great combination, because azelaic acid can enhance the effects of tretinoin when used to treat acne, pigmentation and brighten skin in general.

What is the dosing regimen for Retrieve.

Always check the advise of your doctor on your dosing regimen. The standard dosing regimen from official CMI is as belowFirst night – Apply, leave on for 5 minutes, then wash off.Second night – Apply, leave on for 10 minutes, then wash off.Third night – Apply, leave on for 30 minutes, then wash off.Fourth night – Apply, leave on for one hour, then wash off.Fifth night – Apply, leave on for one and a half hours, then wash off.Sixth night – Apply, leave on for two hours, then wash off.If, after a two-hour application, no redness or irritation has developed on the skin the following day, then the application may be left on overnight and washed off next morning.If there is redness or irritation, check with your doctor.Your doctor will observe how your skin responds to treatment, and how well it can tolerate the medication. If excessive skin reactions occur, your doctor may adjust the application to alternate nights or temporarily discontinue treatment. Therefore contact your doctor or pharmacist immediately if you notice any unusual symptoms (such as a rash) during treatment.

Where can I buy Retrieve cream in Australia?

You can buy Retrieve cream from any pharmacy with a valid Australian prescription. You may also buy Retrieve cream from a registered Australian online doctor and pharmacy service after an online health assessment by a doctor.

How long does it take Retrieve cream to work?

Retrieve cream can take between 3-4 weeks to begin to show improvement. It may take up to 6-8 weeks to get the full effect of the treatment.</

When should I increase my tretinoin strength?

It can take weeks, sometimes months, of continuous treatment to see the full benefits of retinoids. At this point, if you're tolerating the medication well but not seeing improvement, your healthcare provider may increase you to a higher strength of tretinoin.

Do I need to wash tretinoin off in the morning?

Tretinoin is light-sensitive so only apply it before you go to sleep at night. In the morning, wash it off thoroughly before applying your other skin care products.

Is it legal to buy Retrieve cream in Australia?

Yes. Provided you ensure the online service you use is registered in Australia, ordering online is legal. Australian registered online providers such as Rosemary Health employ registered Australian health professionals to assess your suitability and dispense your medicine.

Can I use moisturising cream with Retrieve cream?

Yes, we recommend applying moisturiser after Retrieve cream has been washed off. Use a non-occlusive (does not block pores) moisturiser. This may help with side effects such as dry skin and skin flaking.

What happens if I stop using Retrieve tretinoin for a week?

Your skin turns over in about a month, so if tretinoin use is stopped for a month or more, your skin will again take time to acclimate to the product. The benefits of tretinoin will persist for longer than a month, but will not be sustained without continued use.

How does it work?

Talk to your doctor
Upload selfies and skin goals, then request a telehealth consult with an Australian doctor within minutes.
Get treatment your way
If eligible an eScript will be sent to your phone or medication delivered.
Friendly reminders
For the busy peeps, we provide a friendly reminder before your supply runs short.
Request Prescription
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